FAQ

Delivery

- Free delivery on orders $250+
- A $20 delivery fee applies for order below $250.
- Self-collection is not available

Delivery Timeline

- We ship every Tuesday & Friday, with delivery in 2–3 working days. If a Public Holiday falls on a shipping day, your order may ship one day earlier or later. We do not ship orders on weekends.
- Need it urgently? Choose the delivery upgrade for next-business-day delivery.

Payment

- We accept credit cards only at checkout

Returns & Policy

- All sales are final – strictly non-returnable

How We Store Our Wines

- All wines are kept in temperature-controlled storage (12–14°C)
- We care deeply about wine quality and ensure every bottle is kept in optimal condition before it is handed over to you.