FAQ

Delivery Charges

- Free delivery on orders $250+
- A $20 delivery fee applies for order below $250.
- Self-collection is not available

Fulfillment Timeline

- We dispatch orders every Tuesday and Friday, generally within 2–3 working days of receiving your order.
- We do not ship orders on weekends.
- If a Public Holiday falls on a shipping day, your order may ship one day earlier or later.
- Need it urgently? Choose the delivery upgrade for next-business-day delivery.

Payment

- We accept credit cards only at checkout

Returns & Policy

- All sales are final – strictly non-returnable

How We Store Our Wines

- All wines are kept in temperature-controlled storage at 12°C ±2°C and humidity maintained at approximately 60–70% relative humidity
- We care deeply about wine quality and ensure every bottle is kept in optimal condition before it is handed over to you.